Certificate In Front Office And Customer Service

Certificate In Front Office And Customer Service (CFOC) is offered as a CERTIFICATE course examined by Uwezo College. A certificate of completion is issues upon completion of this course. For more information about this course, use the tabs below to navigate.

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Entry Requirements

KCSE Mean Grade D and above

Duration: 3 Months

Delivery Method: Both Online & Physical

Fee Structure

Course Fee Breakdown

Full Course Fees
Registration FeeKES 1,000.00
Examination and Certification FeeKES 1,000.00
Tuition FeeKES 27,000.00
E-Learning FeeKES 1,000.00
Total: KES 30,000.00

Other Mandatory Course Requirements

Course Units/Overview

  • Front Office Procedures
  • Guest Interaction and Customer Service
  • Telephone Etiquette and Handling
  • Record Keeping and Administrative Tasks
  • Problem Solving and Conflict Resolution

Trimester 1
CFO1Introduction To Front Office Operations
CFO2Front Office Procedures
CFO3Human Relations
CFO4Introduction To Financial And Cost Accounting
CFO5Staffing And Equipment
CFO6Check Ins And Related Issues
CFO7Basic ICT Skills

Course Description

Certificate in Front Office Management is a short course best offered at the prestigious Uwezo College and is meticulously crafted to equip individuals with essential skills in front office operations and guest service management. This intensive 3-month program, blending theoretical learning with practical exercises, focuses on mastering the intricacies of front office duties in various industries.

Minimum Requirement:

Prospective students should possess a minimum KCSE certificate and an interest in hospitality or administrative roles.

Course Modules:

  • Front Office Procedures: Understanding check-in, check-out processes, and reservation management.
  • Guest Interaction and Customer Service: Developing effective communication and guest service excellence.
  • Telephone Etiquette and Handling: Learning proper telephone manners and effective call handling.
  • Record Keeping and Administrative Tasks: Managing documentation and basic administrative responsibilities.
  • Problem Solving and Conflict Resolution: Developing skills to handle guest issues and conflicts professionally.

Throughout the course, students engage in simulations, role-plays, and theoretical learning sessions focused on front office operations. They learn to manage reservations, handle guest inquiries, maintain guest records, and resolve issues with diplomacy and efficiency.

Successful completion of the Certificate in Front Office Short Course equips individuals with the skills to manage front office duties competently. Graduates emerge prepared to handle guest interactions, execute administrative tasks, and contribute effectively to the smooth functioning of front office operations.

Career Opportunities:

Graduates can explore roles such as Front Desk Receptionist, Guest Service Associate, Administrative Assistant, or Reservations Coordinator in hotels, resorts, corporate offices, and various service-oriented industries.

Enroll in Uwezo College's Certificate in Front Office Short Course to refine your skills in front office operations and guest service management. Join us to acquire the expertise needed to excel in providing exceptional front office services across diverse industries.

Course Instructor(s)


Examining Body

Uwezo College


What are the requirements for registration/admission as a student?

  1. KCSE result slip or certificate or Equivalent
  2. National ID Card or Birth certificate
  3. Email Address

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